Job Description
Service Care Solutions are pleased to present an exciting opportunity supporting our established client to recruit an experienced Enquiries Administrator for a Permanent opportunity in the South Yorkshire area. The successful candidate will be a self-motivated patient-centric individual with a passion for maintaining excellent communication skills whilst having the ability to manage day-to-day administrative tasks.
Our Client are a private healthcare provider specialising in the assessment, diagnosis and treatment of ADHD, providing services both in-person and remotely on a national scale. The service is patient-focused and provides a world class service to their patients.
Job Purpose: Enquiries Administrator
Pay: £25,521 per annum (rising to £27,040 after successful 6 month probationary period)
Bonus: £150 Welcome Bonus, paid via Service Care Solutions
Location: Sheffield, South Yorkshire
Working Hours: Monday to Friday - 11:00am-19:00pm / Saturdays - 09:00am-15:00pm (Flexible)
Contract: 5 Days / 40 Hours per Week (includes Paid Lunch Breaks)
The post holder will work as part of the specialist team providing world class patient service to patients and key stakeholders.
Key Responsibilities:
1. Responding to Inbound enquiries from our existing patients by telephone, social media, email and Live-Chat
2. Supporting existing patients with their queries relating to their current treatment
3. Ensuring patient satisfaction and the accuracy of the advice given
4. Liaising with the clinical team to help with patient enquiries
5. Continuous Professional Development (CPD) is expected, and the post holder should expect to have responsibility for their learning whilst also engaging in CPD events
6. To be able to work to a daily structure whilst also adaptable to change
7. Being part of a vibrant team that puts the patient at the core of everything you do
Essential
8. Competent using computers including MS Office, Outlook
9. Previous experience in telephone-based role
Benefits
10. Intrinsic reward of being part of a team that helps people through their individual patient journey
11. Provided high specification IT including as a minimum: (Laptop & Secure VOIP desktop) phone
12. Monthly Payroll
13. £250 training allowance
14. Excellent pay rates
15. Exceptional referral bonuses
16. Specialists mental health consultants offering single point of contact
17. Frequent notifications for upcoming opportunities via text and email
18. PAYE payment options available
19. Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
20. FREE DBS disclosures provided via fast track online services
21. Access to our resource; a 4-berth static caravan located in the Peak District, free for the use of our staff providing respite, a chance to 'take time out' or just to have a free vacation in a super location
Bonuses
22. Welcome Bonus - £150
23. Referral Bonus - up to £750
24. Agency Switch Bonus - £150
*Terms and conditions apply. The listed bonuses are paid via Service Care Solutions.