Engineers rely on you, the office trusts you, and the whole service team runs better because of you — ready to step into that kind of role? Location: Redditch Hours: Part time (would consider a four day week) or Full-time, Monday to Friday Salary: £28,000–£33,000 per annum pro rata Working Pattern: Office-based with 8.30-5pm (M-T) 8.30-4pm (F) If you’re the kind of person who loves a well-organised inbox, tidy folders, and service orders that actually match the paperwork, this Service Coordinator role could be your ideal next step. You’ll join a Service Department where accuracy matters, engineers rely on the admin team, and SAP is at the heart of keeping everything running smoothly. Why This Role Stands Out Full-time, permanent position 25 days holiday (rising 1 day per annum for 5 years) plus bank holidays Company pension scheme Training opportunities Preventative medical check-ups Employee events Full Kitchen area with coffee machine Shower for employee use (maybe you like a run at lunchtime) Your Responsibilities * Create and manage service orders on SAP, ensuring all details are accurate * Save and maintain service documentation (POs, quotes, costing sheets) on the service server * Update contract service schedules including values, visit numbers, and contract/live dates * Manage multi-visit jobs: enter visits correctly, allocate values, and order parts on time * Order required parts promptly and keep engineers updated on delivery timelines * File order confirmations and manage parts sign-out where required * Update SAP to confirm whether parts were collected or delivered to site * Match PO parts against job sheets and ensure labour is entered correctly * Support billing once job sheets are received and processed * Mark invoiced jobs on the service calendar for tracking and follow-up * Process invoicing for air testing and air/micro testing (labour analysis costs) * Ensure job sheets are attached to SAP and sent with invoices when required * Maintain accurate records in service and contract folders * Handle warranty visit administration, confirming cover and filing documentation correctly * Monitor service calendars and chase outstanding job sheets and missing documents * Coordinate calibration returns based on engineer notifications * Request service numbers from HQ and raise SAP orders for commercial invoices (customs clearance) * Raise return entries to ensure full traceability * Enter POs on SAP using dummy numbers and reconcile costs once invoices are received * Ensure invoices and job sheets are issued, attached, and filed correctly What We’re Looking For * Strong admin skills with excellent organisation and attention to detail * Previous experience in a similar role, ie service/aftermarket * SAP experience (or similar ERP system) * Confident managing multiple priorities in a busy office environment * Comfortable with data entry, documentation control, and deadline-driven tasks * Clear communication skills and the confidence to coordinate across teams * Good Microsoft Office skills