Internal Sales & Technical Advisor
Location: Braintree, Essex
Job Type: Full-time, Permanent
Main Purpose of the Role
This is a hands‑on, customer‑facing role where you will be responsible for handling incoming enquiries, supporting customers both over the phone and face‑to‑face, and providing technical advice on hydraulic components and solutions.
This position would suit someone with experience in internal sales, trade counter sales, or parts sales, ideally within hydraulics or a related engineering/industrial environment.
Roles & Responsibilities
* Handle incoming sales enquiries via phone, email, and in person
* Serve and support customers visiting the trade counter
* Prepare and issue quotations in a timely and accurate manner
* Build and maintain strong, long‑term customer relationships
* Manage and grow a portfolio of customer accounts
* Advise customers on suitable hydraulic components and solutions
* Identify parts and respond to technical product queries
* Liaise with suppliers to source products and obtain pricing
* Negotiate pricing while maintaining healthy profit margins
* Maintain accurate records using internal systems
* Work collaboratively with the wider team to support daily operations
Additional Responsibilities
* Support the day‑to‑day running of the sales function
* Ensure high levels of customer service are consistently delivered
Experience / Skills / Qualifications
o Previous experience within internal sales, trade counter, or parts sales
o Exposure to hydraulics, pneumatics, engineering supplies, or similar industries (desirable)
o Strong communication and customer service skills
o Ability to build and maintain long‑term customer relationships
o Comfortable handling technical product queries (or willingness to learn)
o Good commercial awareness, including pricing and margin management
o Strong organisational skills and attention to detail
o Ability to work in a fast‑paced environment
o Proactive and solution‑focused approach
Working Pattern & Benefits
Monday to Friday: 8:00am – 5:30pm
One Saturday per month: 8:00am – 12:00pm
Office‑based role
Salary: £33,000 – £38,000 (depending on experience)
Opportunity to join a growing and well‑established business
Training and development within a specialist industry
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