Salary: £40,000 - 40,000 per year Requirements: A minimum of 5 years experience in an IT support role At least one year in a Level 3 position Expert knowledge of Windows operating systems and Microsoft 365 platforms/applications Highly experienced with Windows server environments (Roles, Active Directory, Group Policy, etc.) Detailed understanding of common IT hardware and devices, including internal components Solid understanding of TCP/IP networks and related hardware Solid understanding of VOIP telephony systems Solid understanding of file storage, backup, and disaster recovery principles and solutions Highly experienced with virtualization platforms (Hyper-V, VMware, Proxmox, etc.) Experience with other operating systems for both desktop and mobile (Linux, MacOS, iOS, Android, etc.) Familiarity with common business applications (Sage, Google Workspace, Zoom, various printing solutions, etc.) Keen awareness of key Cyber-Security principles Extremely strong technical troubleshooting and problem-solving abilities Responsibilities: Perform advanced troubleshooting and provide resolutions for complex IT issues Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers Manage and resolve high-priority incidents, ensuring minimal downtime and disruption Maintain and administer critical IT systems, including servers, networks, storage solutions, and applications Participate in IT projects, providing technical expertise for system upgrades, deployments, migrations, and client onboardings Work as part of a weekly shift rotation, alternating between early shifts and late shifts Provide escalation assistance to engineers covering our 24/7 emergency support service as part of a weekly on-call rota Technologies: Active Directory Android Hardware Hyper-V Support Linux macOS Microsoft 365 Mobile Sage Security TCP/IP VMware Windows iOS Office 365 More: We are a growing IT support business, dedicated to providing top-notch customer support. Our team offers a flexible work environment with opportunities for progression. We value ownership and commitment, and we encourage participation in exciting projects that enhance our services. Our shift rotation allows for a balanced work-life dynamic, and we support remote working options. Join us in making a difference in the world of IT support! last updated 11 week of 2026