Commercial Motor Claims Handler page is loaded
Commercial Motor Claims Handler
Apply locations Chelmsford, England, United Kingdom | time type Full time | posted on Posted 17 Days Ago | job requisition id R25_0000001015
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Position – Commercial Motor Claims Handler
Location – Chelmsford
Salary – Negotiable plus benefits
Overview
We are currently looking for a Commercial Motor Claims Handler to join our professional and welcoming team in Chelmsford.
We offer high quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients.
The position of Commercial Motor Claims Handler is a key role and requires a professional approach. You will play an integral role within the business by ensuring that claims are dealt with promptly and efficiently from first notification through to settlement, while maintaining regular contact with our clients with updates.
Working alongside like-minded and experienced insurance brokers, this is a long-term opportunity with a ‘forever company’ that will provide career progression and security.
Day to day
* Incoming and outbound Claims call handling
* Corresponding and communicating with clients and Insurers
* Deal with Commercial claims from first notification to final settlement
* Address day-to-day claims queries and issues received through to resolution
* Monitor and maintain up-to-date information within the claims register
* Monitoring reserves and claims position
* Ensure comprehensive records are constantly updated on our systems
* Liaise and work alongside the Claims Team to identify potential problems or issues, including referrals on major and complex claims, executive/director claims, and policy exposure
* Maintain day-to-day compliance procedures for FCA regulation
* Maintain a complete and comprehensive training record/log
* Share ideas or suggestions for business improvement with Management
* Manage individual and team diaries effectively
* Handle personal workflow efficiently
* Advise clients about Risk Management and its benefits regarding claims
* Attend client meetings to review claims and discuss risk management
* Analyze data to identify trends and assist customers with claims defensibility
What’s on Offer
* Negotiable Salary
* Comprehensive benefits package (pension, etc.)
* Professional Qualifications such as CII
* Working hours: 9am to 5.30pm, Monday to Friday
Your Experience
* Minimum of 1 year relevant experience in claims handling
* Ability to negotiate and influence
* Effective written and verbal communication skills
* High attention to detail
* Ability to develop strong relationships with Insurers and Clients
* High-level customer service skills
* Time management and organizational skills
* Decision-making skills
We are an Equal Opportunity Employer. We value diversity and seek diverse applicants.
About Us
Founded in 1939, Brown & Brown (NYSE: BRO) has grown into one of the world’s largest insurance brokerages, built on trust, resilience, and delivering results. Our team is connected locally and globally, providing innovative risk and insurance solutions.
We seek individuals who embrace our culture, thrive in collaboration, and are committed to doing what is right. Our core values include integrity, capabilities, grit, teamwork, trust, and courage. We view ourselves as a team, with a shared mission to always prioritize our customers’ best interests.
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