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Registration service support officer

Nottinghamshire County Council
Support officer
Posted: 10h ago
Offer description

Overview

Nottinghamshire County Council’s Registration & Celebratory Service aims to deliver the best possible experience to those officially registering life’s most significant events, such as births, deaths, marriages, civil partnerships or gaining citizenship; as well as producing accurate legal records and certificates of those events.


Location & Hours

Work Base: Newark Registration Office, Newark, NG24 1BG.

Hours per week: 15.

Work pattern: Part Time, Office Based.

Job Description / Person Specification: JDPS.pdf – 180KB Opens in a new window.


Compensation & Details

Salary: £25,583 - £26,403 per annum (pro rata).

Type of vacancy: Permanent.

Number of posts: 1.

Interview date: To be confirmed.

Closing Date: 19 November 2025 23:55.

Competency Framework: Tier 7a.


Responsibilities

This front‑line, office‑based role is vital to all our services as the first point of contact for the majority of customers. Responsibilities include booking appointments and ceremonies, searching electronic records and producing certificates, handling enquiries (face‑to‑face, phone and written), processing payments, and supporting the team with administrative tasks. You will also be required to undertake training to officiate and register ceremonies as part of the office team.


We Are Looking For

* Accurate and detail‑oriented
* Skilled in IT and digital systems
* Friendly, tactful, and customer‑focused
* Adaptable to changing priorities and deadlines
* An excellent communicator, able to build strong relationships
* Confident in public speaking and managing large groups of people
* Exceptionally organised
* Assertive when required


How to Apply

For further information on this vacancy please contact Sally Dawson on 0115 8040258.


Equal Opportunity

Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full‑time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation.

Therefore, the County Council encourages applications from all, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.


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