What’s in it for you? Immediate start available | Gain valuable experience in a supportive environment | Contribute to positive change by resolving issues for customers Must Have’s • Proven experience in complaints handling – this is essential! • Strong customer service background with clear, confident communication skills • Able to handle sensitive situations with professionalism and discretion • Well organised with a keen eye for detail Nice to have’s • Experience working independently and collaboratively across teams • Any previous work producing reports or tracking trends is a bonus So what will you be doing? • Receive, log, and investigate complaints in a timely and fair manner • Communicate clearly and empathetically with customers throughout the process • Liaise with internal teams to resolve issues and find suitable solutions • Keep accurate records and produce clear reports on complaint trends • Support continuous improvement by identifying recurring issues and suggesting ways forward Helpful extras • Location: Cheltenham • Contract: Temporary, initial 4–8 week period • Hours: Monday to Friday, 9am–5pm • Start Date: ASAP For immediate consideration, please contact Alison at i2i Recruitment. We value diversity and inclusion, reviewing every application with a commitment to fairness. While we strive to ...