Customer Service
* Deliver excellent customer service to meet client expectations
* Build and develop effective relationships with customers at all levels
* Book onsite meeting rooms and hospitality as per client requests and according to site procedures
HSE, Security & Quality
* Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures as well as general Health & Safety
* Issuing of ID and access badges for new hires/vendors/visitors and maintaining record of same.
* Monitor and maintain office and badge consumables in line within agreed stock levels.
* Carry out site induction, for new starters, act as the first line of support for any concerns raised as a result of online DSE assessment.
* Understand & actively support the Quality Management program
Site Operations
* Ensure issues highlighted through site inspections or customer complaints are resolved in a timely manner.
* Manage all the requests on the Facilities helpdesk and liaise with the ES team & service providers.
* Handle/Assist with incoming and outgoing mail enquiries according to the existing procedures.
* Keep accurate and update records of seating plan.
* Process and control purchase orders, invoices and work orders.
* Support the completion of reports and documentation to meet required deadlines.
Candidate must demonstrate the following skills
* Problem solving
* Decision makings
* Excellent verbal & written communication
* Proficient use of Microsoft Tools
Competencies
* Exemplary Customer focused
* Assertive
* Possess cultural awareness and sensitivity
Experience & Qualifications
* Experience Facilities experience
* Qualifications Education: A good level of education to GCSE standard.
* Good working knowledge of Outlook, Word and Excel is essential.
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