About Us
We are a friendly, family-run business based in Taunton, specialising in workwear, embroidery, printing and e-commerce. We are looking for a motivated and reliable Customer Service & Office Admin Assistant to join our team. This is a varied role that involves both customer-facing work and office administration, with the opportunity to gain experience in e-commerce.
Key Responsibilities
* Provide excellent customer service to visitors in our showroom
* Answer incoming phone calls and respond to customer enquiries by phone and email
* Process customer orders accurately and efficiently
* Support our e-commerce operations, including order processing and online customer queries (training provided)
* Carry out general office administration tasks such as data entry, filing, and record keeping
* Learn and use our back-end systems to ensure smooth business operations
Requirements
* Previous experience in customer service, retail, or office administration
* Strong communication skills with a confident and professional manner
* Good organisational skills and attention to detail
* Competent in using computers and Microsoft Office; experience with e-commerce systems is desirable but not essential
* Positive attitude, willingness to learn, and ability to work well as part of a team
Benefits
* Competitive salary of £24,000–£28,000, depending on experience
* Full-time role, Monday to Friday, 37.5 hours per week
* Free on-site parking and accessible location
* Supportive, friendly working environment in a growing family business
How to Apply
If you are enthusiastic, customer-focused, and looking for a varied role, we would love to hear from you. Please apply with your CV and a short covering note explaining why you would be a great fit for this position.
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
Work Location: In person