OCS UK & Ireland is a leading facilities management company with 50,000 colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role: Shift Pattern: Sunday 8.30 – 17.00 (8.30 – 18.00 peak) and Monday - 8.30 – 17.00 (8.30 – 18.00 peak) Main duties and responsibilities: To proactively monitor, operate and evaluate Warwick Castle CCTV surveillance systems to ensure the safety Security of the site. Assist with the daily management of EDOB software, EIDOS, maintaining accurate records of all relevant occurrences and the actions taken. Facilitate radio communication and direction ensuring a professional approach is always maintained. Assist in the coordination of evacuation and all other incident management procedures. Liaise with emergency services and other relevant stakeholders when necessary. Act as an information and access control point through intercom systems and phones; always providing excellent customer service. Monitor the site fire detection system, including fire activation control, reporting any faults to service provider. To operate the lighting control systems, ensuring energy is not being wasted through regular audits of lighting in use. To champion sustainability through active monitoring of the site and usage of equipment. To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Supervisor and in accordance with UK Law and Guidance bodies. Communicate and liaise effectively both verbally and in writing with all visitors to ensure excellent standards of customer service. Undertake any other duties that are necessary within the Security Control room. Perform general administration duties as and when required. Person Specification: Full right to work in the UK SIA Door Supervisor and CCTV Licenses are essential Experience in a controller role How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.