Responsibilities
* Diagnoses, troubleshoots, and resolves intermediate to complex problems with computer operating systems and application configurations.
* Performs installation of desktop software products.
* Performs additional application installation and/or configuration as required.
* Provides support and guidance for configuration and installation of computer equipment.
* Completes necessary administrative work to track and demonstrate completion of tasks.
* Participates and communicates effectively with team members.
* Develops and maintains a high level of customer satisfaction and improved customer relations.
* Provides simple and detailed routine service support on products designed with field replacement modules (FRU).
* Develops understanding of computer operating systems and application interaction with computer equipment.
* Performs computer equipment relocation, changes, and/or upgrades.
* Knowledge of Microsoft operating systems and Microsoft desktop products.
* Focused on solving business problems while delivering great customer-centric service
* Demonstrated commitment to quality and performance improvement
* Knowledge of end-client-specific internal procedures and service delivery requirements
* Excellent teamwork skills and ability to work unsupervised
* Excellent analytical and diagnostic abilities
* Strong client communication skills
* Able to communicate in the local language and English.
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