About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure‑play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry‑leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market‑leading Taegis XDR/MDR, identity threat detection and response (ITDR), next‑gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state‑sponsored cybercrimes. The solutions are powered by historical and real‑time threat intelligence from Sophos X‑Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
Sophos is seeking a highly experienced and dynamic Senior Director of Threat Operations to lead the global strategy, vision, and operational execution of our Managed Detection and Response (MDR) and Security Operations functions. This senior leader will be accountable for driving organizational performance, operational excellence, and customer outcomes across a 24x7 global threat response capability.
This Senior Director will partner closely with Product, Engineering, Sales, and executive leadership to evolve Sophos’ MDR service, strengthen our competitive position, and enhance customer trust. This role requires a leader who is both strategic and deeply operational, capable of scaling teams, maturing processes, and guiding transformation across a complex and high growth security business.
What You Will Do
* Define and execute the global strategy for Threat Operations, ensuring alignment with Sophos’ broader business objectives, product roadmap, and customer commitments.
* Lead multiregion SOCs and Threat Ops functions with a focus on operational scale, service reliability, innovation, and measurable customer outcomes.
* Own operational OKRs, performance targets, and continuous improvement initiatives across global teams.
* Oversee global MDR operational delivery, including threat detection, response, threat hunting, automation, and analyst workflows.
* Drive transformation programs that enhance efficiency, tooling, quality, and incident handling maturity.
* Partner with Engineering and Product to shape roadmap priorities, requirements, and future service capabilities.
* Own capacity modeling, workforce planning, and long‑term staffing strategies for a global 24x7x365 operation.
* Act as a sponsor for strategic customers, ensuring clarity, trust, and superior support during major incidents and escalations.
* Engage with executive leadership (internal and external) to represent Threat Operations, service posture, and strategic initiatives.
* Drive customer retention and service expansion in partnership with Sales and Customer Success.
* Collaborate deeply with Threat Research and Labs to operationalize advanced detection capabilities.
* Influence long‑term architecture and design decisions for SOC tools, data pipelines, automation, and telemetry.
* Champion security operations best practices across internal teams and customer‑facing functions.
* Build and scale high‑performing global teams, including frontline analysts, leads, managers, directors, and senior technical staff.
* Develop leadership bench strength, establish succession plans, and drive a culture of excellence, accountability, and innovation.
* Create and maintain a global operational training strategy, including career development frameworks.
* Drive established policies, procedures, and standards as a means of producing repeatable outcomes as they relate to Managed Detection and Response goals and objectives.
* Perform team member assessment, development, and implementation of continuous improvement practices.
What You Will Bring
* 10+ years of experience in cybersecurity, with 5+ years in senior operational leadership roles (Director/Senior Director or equivalent).
* Proven experience leading global SOC/MDR operations at scale across multiple time zones and operational functions.
* Strong executive presence with the ability to drive alignment, influence decisions, and communicate effectively with C‑suite stakeholders.
* Deep understanding of modern attacker tradecraft, detection engineering, threat hunting, and incident response workflows.
* Demonstrated success in transforming operational organizations, including service modernization, tooling evolution, automation, and process redesign.
* Experience partnering with Product & Engineering to guide roadmap development and service capabilities.
* Strong analytical and KPI‑driven mindset; proficient in leveraging metrics to drive operational performance.
Preferred
* Background influencing or owning budget, P&L elements, or multimillion‑dollar program portfolios.
* Experience in high‑growth SaaS or MDR providers.
* Familiarity with frameworks such as MITRE ATT&CK, NIST CSF, and cyber defense maturity models.
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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote‑first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee‑led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
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