Job Description
Yowsun Care is a dynamic, vibrant and growing Care Agency that prides itself on providing excellent homecare services to its clients. We are looking to recruit an experienced Field Care Coordinator to join our Wiltshire Branch. You must have a UK drivers’ licence but not necessarily own a car of your own.
THIS POSITION IS NOT AVAILABLE TO ANYONE REQUIRING A SPONSORSHIP TO WORK IN THE UK.\n\nThe Field Care Coordinator will work closely with the Registered Manager and the Deputy manager, undertaking new client assessments, conducting care plan reviews and risk assessments, writing care plans, planning rotas, briefing carers prior to care calls, conducting supervisions, spot checks and medication competencies and managing client visits, whilst also supporting staff members with access to their calls, when required.\n\nResponsibilities\n\nTo carry out care plan/risk assessments of all new clients within 48 hours of referrals. Start providing the initial services and then pass onto a carer when the package is settled.\n\nTo write all care plans and risk assessments and update these accordingly.\n\nTo support service users and care staff by coordinating their visits and calls.\n\nTo work closely with the care needs assessor and other team members to enable the smooth running of the service.\n\nLiaise with the registered manager ensure that there is enough cover to deliver all visits and that new clients are planned into the rota in a timely fashion.\n\nEnsure that care workers with the correct skills and experience are matched to deliver excellent care to our clients.\n\nEnsure working patterns are efficient and planned logically.\n\nEffectively priorities tasks to meet unexpected emergencies and changes in care packages.\n\nAppropriately match care workers to clients, considering care worker skills, experience travel arrangements and client requirements and preferences.\n\nComplete and distribute rotas on a weekly basis.\n\nArrange cover for care worker sickness, absenteeism, or holidays.\n\nTo carry out introductory visits every time a Care Worker visits a client for the first time.\n\nTo ensure all client visits are always covered.\n\nTo be on-call in case of emergency.\n\nTo monitor, supervise and mentor all Care Workers in the field.\n\nTo support staff members with access to their calls, when required\n\nTo provide support to all Care Workers in the field and carry out spot checks, medication competencies and supervisions.\n\nTo monitor all customers for service and Care Worker satisfaction.\n\nTo encourage and identify opportunities for Care Workers continuing professional development.\n\nTo provide and facilitate in-field training as and when appropriate.\n\nTo facilitate the practical induction of all new Care Workers.\n\nJob Knowledge, Skills and Experience\n\nExperience in a care coordinating capacity within Domiciliary Care\n\nExcellent organisational skills - ability to plan and organise workloads effectively to ensure that clients receive the services that they expect and deserve\n\nAbility to maintain clear and accurate written records and follow statutory reporting procedures\n\nAbility to communicate clearly and build positive working relationships with clients, their families, fellow staff and other health and social care professionals.\n\nExcellent telephone manner and interpersonal skill\n\nAbility to work under pressure and to meet deadlines, in a calm and patient manner.\n\nBe computer literate, able to proficiently use Microsoft 365 packages and able to learn the in-house roster system, including the use of apps.\n\nNVQ Level 3 preferred\n\nDriving is essential with the ownership of a Valid driver’s licence\n\nRight to work in the UK is essential, no sponsorship is offered with this position\n\nWe provide\n\nComprehensive Induction training\n\nSupportive Team and Management\n\nVarious Employee Perks, online EAP\n\nRecommend a friend incentive\n\nSick pay, Annual Leave, SMP and Paternity Pay\n\n28 days annual leave a year (inclusive of Bank Holidays), rising with service\n\nCareer progression\n\nTraining Opportunities up to QCF level 5 in Health and Social Care, Leadership and Management\n\nStaff recognition award\n\nWell-being and counselling services\n\nAnnual Salary Review\n\nPerformance related pay\n\nCompany Pension\n\nCompetitive Salary