We're looking for a Service Desk Analysts to join our team at Eastbourne DGH, providing first-line technical support via telephone and an online portal.
we have two secondment opportunities until 31st March 2026.
In this role, you'll provide a responsive, customer focussed service to colleagues who wish to report digital faults, register requests and obtain information and advice.
Wherever possible, you'll provide immediate resolution to issues, ensuring the service is delivered within our agreed Service Level Agreements (SLAs). When needed, you will escalate issues and liaise with colleagues, both within ESHT Digital and across the wider Trust.
The Service Desk is open from 8am - 6pm Monday to Friday and you will be expected to cover both the 8am - 4pm and 10am - 6pm shifts on a rotational basis.
Our ideal candidate will have excellent customer service skills, ideally gained from working in a telephone call centre environment. They will need to gather information as quickly as possible to correctly diagnose faults whilst ensuring that each caller feels supported and has confidence that their issue will be resolved.
They will have excellent communication skills, the ability to communicate technical information so that it is understood by non-technical colleagues and will also be a great team player.
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
For further details / informal visits contact: Name: Chay Poole Job title: Digital Operations Manager Email address: chay.poole@nhs.net
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