An exciting opportunity has become available with West Midlands Ambulance Service University NHS Foundation Trust for Controller Planners for our Non-Emergency Patient Transport Services contract in Coventry (covering shifts Monday to Saturday 0600 - 2000 hours)
Successful applicants will be responsible for planning and coordinating patients journey's to and from their hospital appointments, along with discharges and transfers between hospitals. This role can be challenging at times, however gives an enormous sense of achievement when, at the end of your shift, all the patients have been seen, treated and moved.
West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.
Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.
We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.
The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both
Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. 76 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.
Inputtingdetails of bookings by telephone/fax/electronically from customer units/staffand transport enquiries from Healthcare Professionals and the general publicapplicable to the Trust Contracts.
arranging breakdown recovery for ambulances and reporting incidentsto other emergency services.
Inconjunction with first line management ensure that patient movement isco-ordinated and that a dialogue exists between local Operational Staff and/orLiaison Assistants and the Control Centre to maximise the effective use ofavailable resources.
Reportto first line management on the performance of operational staff in thedelivery of the Service.
Throughthe process of planning/control, allocate and re-assign where necessaryjourneys to operational staff working for the Non-Emergency Service using ahigh-level of organisational skill.
Handlecalls from Drivers regarding their work and shift arrangements.
Ensurethat those areas of service provision under their control or jurisdiction conformto the WMAS Quality Procedures, Data Protection Act and Caldicott Guidelines.
Assistfirst line management in ensuring the effective deployment of operationalresources such as Voluntary Car Drivers and all other sub-contractors to supportthe Trust Non-Emergency Contracts.
Train new Call Takers on the telephone andcomputer system.
Identifyand report IT related problems on computer software and workstations.
Inputtingdetails of bookings by telephone/fax/electronically from customer units/staffand transport enquiries from Healthcare Professionals and the general publicapplicable to the Trust Contracts.
arranging breakdown recovery for ambulances and reporting incidentsto other emergency services.
Inconjunction with first line management ensure that patient movement isco-ordinated and that a dialogue exists between local Operational Staff and/orLiaison Assistants and the Control Centre to maximise the effective use ofavailable resources.
Reportto first line management on the performance of operational staff in thedelivery of the Service.
Throughthe process of planning/control, allocate and re-assign where necessaryjourneys to operational staff working for the Non-Emergency Service using ahigh-level of organisational skill.
Handlecalls from Drivers regarding their work and shift arrangements.
Ensurethat those areas of service provision under their control or jurisdiction conformto the WMAS Quality Procedures, Data Protection Act and Caldicott Guidelines.
Assistfirst line management in ensuring the effective deployment of operationalresources such as Voluntary Car Drivers and all other sub-contractors to supportthe Trust Non-Emergency Contracts.
Train new Call Takers on the telephone andcomputer system.
Identifyand report IT related problems on computer software and workstations.
Minimum 5 GCSEs at Grade A - C including English or equivalent (must be able to provide evidence, certificates, etc)
Willing to undertake required in-house training
Willingness to complete the Educare Training Programme within six months of commencing with the Trust
Concerned for Quality and Customer Care
Excellent communication skills (both verbally and in writing), empathetic, tactful and diplomatic
The ability to adapt and communicate effectively with patients/callers who may be abusive, elderly, severely distressed, have language difficulties or mental illness
Minimum 5 GCSEs at Grade A - C including English or equivalent (must be able to provide evidence, certificates, etc)
Willing to undertake required in-house training
Willingness to complete the Educare Training Programme within six months of commencing with the Trust
Concerned for Quality and Customer Care
Excellent communication skills (both verbally and in writing), empathetic, tactful and diplomatic
The ability to adapt and communicate effectively with patients/callers who may be abusive, elderly, severely distressed, have language difficulties or mental illness
West Midlands Ambulance Service University NHS Foundation Trust
Coventry PTS
Units B2 & B3 Abbey Industrial Estate
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