Tailored Recruitment Consultancy are delighted to be working with an established and reputable business based in Halifax to recruit a Customer Service Advisor to join their busy and friendly Customer Service team. The Role Reporting to the Customer Service Manager, you will play a key role in delivering an exceptional experience to customers by providing professional and efficient support. Your responsibilities will include: * Handling inbound calls regarding orders and product queries * Processing sales orders and preparing quotations * Liaising with internal departments to ensure smooth order fulfilment * Managing telephone enquiries and resolving issues promptly * Processing customer complaints and ensuring fair, positive outcomes for both the customer and the business The Person We’re looking for a proactive and customer-focused individual who enjoys working in a fast-paced environment. The ideal candidate will have: * A passion for delivering excellent customer service * Strong communication and problem-solving skills * The ability to plan, prioritise, and organise effectively * A team-oriented, enthusiastic, and self-motivated attitude Benefits * Generous holiday allowance * Company pension scheme * Supportive team culture and opportunities for development