About The Borough
Found in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town creating a rich sense of community across the borough and its residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. There are lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.
About The Role and Our Ideal Candidate
Support Coordinator
Core Purpose
This vital role involves providing essential support and coordination for customers with non‑complex needs, working under managerial supervision within the statutory framework of community care to ensure high standards of service delivery.
Key Responsibilities
* Case Management and Assessment: Manage and support a diverse range of customer casework, focusing on non‑complex needs. Accept referrals, conduct initial screening, provide necessary information and advice, carry out initial assessments and, when necessary, reassessments, applying the Care Act 2014 criteria to distinguish essential and desirable customer needs. Undertake reviews for customers with long‑term, low‑level needs, ensuring adherence to statutory timelines. Obtain necessary financial information from customers to facilitate accurate financial assessments.
* Legislation, Policy, and Procedures: Work rigorously in accordance with the statutory framework for community care. Adhere to, and provide feedback on, the council’s policies and procedures related to assessment, care management, and occupational therapy. Capture all case information accurately into relevant systems, comply with case recording policies, share information with appropriate parties, remain aware of safeguarding policy, and raise alerts when required. Work in line with RBK’s Equal Opportunities, Health & Safety, and other relevant policies and legislation.
* Support Planning and Financial Awareness: Promote early intervention, prevention, customer choice and control, universal services, and the building of social capital within the community. Be keenly aware of the cost implications for all support planning recommendations. Understand the cost of all commissioned services and clearly advise customers of the financial consequences of their choices for both the individual and the local authority.
* Communication and Teamwork: Work actively and co‑operatively as an effective and supportive member of the team. Maintain excellent and effective communication with both colleagues and customers.
* Performance and Development: Deliver services and support in accordance with agreed service standards and the Council’s Customer Service Standards. Commit to personal performance and development, aligning with One Council policies, and contribute actively to overall team success.
* Maintain confidentiality with regard to customer and carer information and ensure that access to, sharing of, and use of information complies with relevant policies and procedures, including the Data Protection Act.
About Us
Join the Surbiton and Chessington Locality Team within Adult Social Care and support individuals to live independently and improve their quality of life. Be part of a dedicated team making a real difference in the community.
Our Offer To You
* Generous annual leave entitlement of 25‑32 days, plus bank holidays (pro‑rata if part‑time).
* Enhanced maternity, paternity, shared parental, adoption and dependants leave.
* Three volunteering days per year in Kingston.
* Hybrid working (dependent on the role).
* Flexible and agile working arrangements using Google Chromebooks.
* Learning and development portal offering a range of courses.
* Discounts on local shops, restaurants, gyms and leisure centres.
* Interest‑free season ticket loans.
* Local Government Pension Scheme.
* Bicycle loan facilities and cycle‑to‑work scheme.
* Electric vehicle leasing scheme.
* Confidential health & wellbeing and counselling support.
Diversity, Equality & Employment Policies
We are proud to be a diverse and welcoming borough and we strive to create a workforce that reflects the community we serve. We guarantee interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage employer, all employees are guaranteed the London Living Wage regardless of contract type or length.
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