About the Role
We're seeking an experienced and proactive Block Property Manager to oversee a diverse portfolio of residential and mixed-use developments across South West London.
In this role, you'll be responsible for delivering a responsive, efficient, and customer-focused estate management service. You'll act as the primary point of contact for residents, leaseholders, contractors, and stakeholders - ensuring buildings are safe, compliant, and well-maintained. This position offers an excellent opportunity to take ownership of your portfolio, working within a supportive team that values quality, professionalism, and accountability.
Key Responsibilities
* Deliver a professional, high-quality property management service that aligns with company values and client expectations.
* Build and maintain strong working relationships with residents, leaseholders, freeholders, contractors, and managing agents.
* Oversee the day-to-day management of communal areas, facilities, and building operations.
* Ensure full compliance with Health & Safety, Fire Safety Regulations 2022, and other relevant legislation.
* Prepare and manage annual service charge budgets, monitor expenditure, and support the production of year-end accounts.
* Carry out regular property inspections, identifying maintenance needs and ensuring high standards across the portfolio.
* Coordinate and manage contractors, ensuring works are completed safely, on time, and within budget.
* Oversee major works programmes, including Section 20 consultations and tender processes.
* Lead resident and leaseholder meetings, preparing and issuing accurate minutes and follow-up actions.
* Collaborate with internal teams including Credit Control, Insurance, and Compliance to ensure smooth operations and client satisfaction.
* Maintain accurate and up-to-date records using property management systems and software.
* Resolve property-related queries and disputes effectively and professionally.
* Manage and support on-site staff or caretakers to ensure consistent service delivery.
About You
* Minimum of 2 years' experience in residential block management.
* Qualified Associate of The Property Institute (ATPI), working towards Member (MTPI) status (or equivalent).
* Strong knowledge of leasehold management, service charge administration, Health & Safety, and fire safety compliance.
* Confident managing budgets, contractors, and major works programmes.
* Excellent communication, negotiation, and customer service skills.
* Highly organised with the ability to manage multiple properties and priorities effectively.
* Proficient in MS Office and property management software (e.g., Qube, Fixflo).
* Capable of working independently while collaborating effectively with wider teams.
* A professional, proactive, and detail-oriented approach with a commitment to continuous improvement.
* MRICS or equivalent qualification (desirable).
* Hybrid Working
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