Deputy Operations Manager – Truro (Hybrid) – Permanent Salary: £26,000 - £27,000 plus benefits package Location: Truro – Hybrid (Home and Office-based working) across a 4-day week Benefits: Flexible working, 4-day working week, generous holiday allowance, company pension, professional development opportunities, supportive and collaborative team culture Are you an organised and proactive operations professional with a passion for leadership and continuous improvement? Looking to make a real impact in a respected and growing organisation that values excellence, client care, and innovation? We are seeking a Deputy Operations Manager to support the strategic growth and day-to-day efficiency of our clients high-performing organisation in Truro. What You’ll Be Doing: ✔ Operational Leadership – Support all functions including marketing, business development and administration to ensure they’re aligned with organisational goals ✔ Team Support – Guide and support staff with training, systems, and people management, ensuring consistent delivery of key responsibilities ✔ Business Efficiency – Manage and refine systems, workflows, and data processes to support colleagues and maintain high standards across client servicing ✔ Compliance & Quality – Help ensure compliance with FCA regulations, GDPR, and business best practices ✔ Marketing – Support the creation and execution of a targeted marketing strategy across digital channels and client engagement events ✔ Project Management – Lead and deliver internal projects to support practice development and service innovation ✔ Client Experience – Assist in delivering a first-class experience to new and existing clients, supporting relationship-building and client care initiatives ✔ Deputise for the Manager – Take ownership of operational decisions and team support when required What We’re Looking For: Strong background in operations or office management within a regulated environment Experience in managing people, systems, and workflow processes Knowledge of financial services or a similar professional services environment desirable Proficient in MS Office and comfortable with digital systems and CRM platforms Previous marketing or project management experience beneficial Highly organised, with strong attention to detail and excellent communication skills A team player with the ability to lead with initiative, positivity, and professionalism Comfortable working flexibly, with a can-do mindset and strong problem-solving ability ✅ Why You’ll Love This Role: * Strategic Role – Influence the growth and direction of a dynamic organisation * ⏳ Work-Life Balance – Enjoy a 4-day working week with hybrid flexibility * Development Opportunities – Be part of a team that values learning and continuous improvement * Collaborative Culture – Join a positive, inclusive, and forward-thinking team * Career Progression – Opportunity to step into a senior operations leadership role over time Ready to take your operations career to the next level in a role that truly makes a difference? Apply now for immediate consideration or get in touch to find out more. Carrington Wood is a specialist recruitment consultancy supporting organisations across Cornwall, Devon, and the wider South West. We recruit across Finance, Accounting, HR, Marketing, Administration, Customer Service, and Business Development — both temporary and permanent