Customer Service Administrator
Redditch
£24k + bonus
Customer Service Administrator - Monday to Friday 9am to 5pm- No Sales!
We are looking for a Customer Service Administrator to join our Redditch based clients team on a permanent basis.
My client, a national organisation and a market leader in their field are currently growing their customer service team and have an opportunity for a full time Customer Service Administrator to join them on a permanent basis.
Supporting the smooth running of projects taking place within customers properties, you will liaise with customers, contractors and project managers on a daily basis, ensuring any issues are dealt with in a timely manner and providing regular updates to customers throughout their project.
Duties will include:
1. Provide excellent customer service at all times, demonstrating understanding and empathy
2. Be the customers main point of contact during their installation
3. Make daily outbound calls to customers and contractors, proactively responding to any issues that may arise
4. Liaise with project managers as and when required
5. Work towards and achieve targets, Key Performance Indicators (KPI’s)
6. Log service calls and issues
7. Accurately update systems and reports
8. Monitor and track status of allocated installations
9. Ensur...