<div><h3>Regional Service Manager – Multi Site – Commercial Maintenance – Gillingham – up to 75k+car</h3><p>We are one of South Easts leading M&E contractors. We are looking for a Regional Service Manager who has experience managing multi-site maintenance contracts.</p><p>This role is based at our Gillingham office, with travel to client sites across London, Kent and Essex. Working hours are Monday to Friday, 8:00–17:00.</p><h3>Key Responsibilities</h3><ul><li>Ensure client satisfaction levels are constantly high, leading to development of the contract to increase responsibilities.</li><li>Provide leadership and governance to the operations managers, who retain day‑to‑day technical responsibility for engineering teams.</li><li>Provide technical M&E support to the teams.</li><li>Ensure contractual levels are obtained and superseded, maintaining and demonstrating an in‑depth knowledge of the contract during internal monthly contractual review meetings with senior management.</li><li>Ensure contractual KPIs/SLAs are met.</li><li>Ensure effective delivery of planned preventive maintenance (PPM), reactive maintenance, and small works.</li><li>Attend strategic contractual/operational meetings with the client weekly or as required.</li><li>Ensure successful completion of all reactive and PPM works orders, ensuring timely completion and close‑out, meeting KPIs and SLAs as necessary.</li><li>Provide leadership and management to the site team as necessary.</li><li>Hold regional P&L responsibility and deliver agreed revenue and margin targets.</li></ul><h3>Qualifications</h3><ul><li>Recognised apprenticeship and fully electrically or mechanically qualified to recognised level (e.g. C&G, HNC/HND).</li><li>Strong technical knowledge of M&E building services, including Electrical, HVAC, Gas, Fire, Water, and Decarbonisation systems.</li><li>Proven experience and involvement in managing multi‑site maintenance businesses.</li><li>Strong, committed team player capable of prioritising and solving problems under pressure, utilising innovative solutions.</li><li>Strong commercial awareness, including budgeting, forecasting, labour productivity and margin management.</li><li>Team‑player committed to working in a quality and professional environment.</li><li>Strong people‑management skills.</li><li>Excellent written and verbal communication skills.</li></ul></div>