Assistant Property Manager
with previous experience of delivering front line customer service in a front facing role helping vulnerable people, who has excellent communication and Microsoft Office skills is required to join our Specialist Housing - Student & Keyworker to join a well-established housing association based based in Oxford, Oxfordshire.
SALARY:
£29,257 per annum
+ Generous Benefits (see below)
LOCATION:
Oxford, Oxfordshire
(OX4)
100% Site Based
JOB TYPE:
Full-Time, Permanent
WORKING HOURS:
35 hours per week, Monday to Friday
JOB OVERVIEW
Are you a people person with a passion for property management?
Do you thrive in a fast-paced environment where every day brings a new challenge?
If so, please read on!
We have a fantastic new job opportunity for an
Assistant Property Manager
with previous experience of delivering front line customer service in a front facing role helping vulnerable people, who has excellent communication and Microsoft Office skills.
Working as the
Assistant Property Manager
you will play a vital role in ensuring residents receive exceptional service, helping them feel at home while ensuring properties are well-managed and compliant.
As the
Assistant Property Manager
you will assist in delivering high-quality housing management and act as a single point of contact to provide excellent customer service to residents dealing with everything from handling tenancy paperwork to liaising with contractors.
DUTIES
Your duties as an Assistant Property Manager will include:
Participate in the accommodation allocation process including issuing of all tenancy paperwork, dealing with end of tenancy paperwork and notices, ensuring vacant properties are ready to let and collection of advance payments
Carry out day-to-day administrative duties including being the point of contact for their customers and partner organisations, issuing letters and notices, producing invoices, and responding to enquiries
Assist the Property Managers with low level arrears, maximising the Groups income
Report repairs where required and escalate issues/actions required where necessary
Assist the Area Manager in monitoring contractor performance. Liaise with contractors and customers on planned inspection & testing visits including updating and maintaining records
To assist the Property Managers carry out and monitor regular estate and property inspections, ensure accurate records are maintained and actions are taken to deal with issues
Assist the Area Manager by monitoring expenditure against budget, monitoring use of stock and working with internal teams on service charge estimates and accounts
Assist the Property Manager to encourage and support occupants of buildings towards good housekeeping and fire safety practices
To assist Property Managers in resolving customer queries promptly, including liaison with the Operational Teams, customers, partnering Trusts as required
Maintain all relevant documentation to the required standards at both the organisation and premises level
Build relationships and work with both internal and external stakeholders to support the customers
Attend and represent the organisation, with support, at internal and external meetings and forums when required
Produce reports using standard templates to monitor performance and assist in ensuring tenancy management objectives are achieved
CANDIDATE REQUIREMENTS
Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
Good knowledge of Outlook, Word & Excel
Experience of delivering excellent customer service in a front facing role
Proven experience of problem solving for customers and understanding their needs, including vulnerable people
BENEFITS
25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
Up to 8% contributory pension
Investment in your learning and development
Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, theyd still encourage you to apply should you not feel you meet the criteria 100%.
APPLY TODAY
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13815
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