The Role:
We have an opening for a Support Engineer to join the Executive Support team which provides end to end support service to the most senior & influential Directors & Executives within the organisation. The aim is to provide a high level of support with a high percentage of ‘calls’ resolved within the tight SLAs. Project work will also be undertaken by the team.
Responsibilities:
* Providing responsive technical support.
* Escalate problems where necessary to third parties both internal and external.
* Respond to phone and face to face incidents reported to the team.
* Capture all workload activity via Remedy toolset
* Plan and implement approved desk moves and changes.
* Maintain adherence to IT Security practices, directives and recommendation.
* Prioritise workload & use initiative in a fast paced environment.
* Cross team liaison both internally & externally with vendors / suppliers nationally and internationally to ensure executive incidents & requests are handled with priority and the customer is constantly updated as to progress.
* Compiling technical road maps for future innovation & business integration.
* Answer executive helpline between 08:00 -18:30 (dependent on shift) and be available to take part in an out of hours shift rota for evenings and weekends.
Skills:
* Proven background in providing executive IT Support.
* Must possess an eye for detail and a proactive, innovative & flexible mind-set.
* Able of facilitating any technological requests with a keen interest and deep knowledge in the tech industry.
* Able to add real value both to the business as a trusted advisor and prominent ambassador