Outside IR35
Pay £475 a day
3 month rolling contract
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis. The successful candidate will be working with a Telecoms end client across various projects.
Key Responsibilities
Lead the design and implementation of end-to-end service models across product, network, technology and operational domains within a telecommunications environment.
Drive the creation of new operational processes and service frameworks, taking ownership from initial concept through to delivery and continuous improvement.
Define and optimise customer and operational journeys to ensure scalable, efficient and customer-centric service experiences.
Collaborate with cross-functional stakeholders including Product, Engineering, Operations, Architecture and Delivery teams to align service outcomes with business objectives.
Produce high-quality service design artefacts, operational models, process maps, governance documentation and transition plans for complex solutions.
Ensure all service designs are operationally viable, measurable, aligned to industry standards and capable of supporting large-scale delivery and future growth.
Key Skills
Extensive experience leading end-to-end service design initiatives, with the ability to create new processes and operating models from the ground up rather than simply documenting existing workflows.
Strong telecommunications industry background, with a solid understanding of network, IT, operational and customer service environments.
Proven expertise in service design methodologies, customer journey mapping, process modelling and operational design.
Strong understanding of ITIL or comparable service management frameworks, including service transition and operational readiness principles.
Ability to translate complex business, technical, and operational requirements into practical, scalable service solutions.
Excellent stakeholder management, facilitation, and communication skills with experience influencing senior leaders and driving alignment across cross-functional teams.
Further job details available upon application.
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
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