We currently have
an opportunity for a Sales Operations Administrator at our Crisp Malt, Great Ryburgh location.
The Sales Ops Administrator is responsible for the processing and coordination of sales orders dispatching from CMUK sites, whilst delivering outstanding customer service internally and externally.
Key Duties and responsibilities
* Order Administration – taking orders and processing them onto our system (MFS) in a timely manner. Keep customers informed between placing their order and delivery.
* Contract Maintenance – liaising with sales representatives to ensure sales contract details are up to date and accurate as these have a knock-on effect in the order process.
* CRM Maintenance and Complaints Reporting – Update customer records and log complaints in our CRM system (HubSpot) quickly and accurately.
* Invoicing & Credit notes – ensuring documentation is sent out in a timely manner. Monitoring overdue accounts and following the “on-hold” procedure.
* Month-end Administration – customer statements and ensuring open orders are closed on time.
* Transport Coordination – liaise with Transport department to achieve customer’s requested delivery date with correct equipment.
* Customer Service – provide industry leading customer service to all our customers. Answer calls quickly and respond to any effectively handle any problems.
General Responsibilities:
* To demonstrate and support a commitment to Equal Opportunities, diversity and customer care in accordance with established good practice and guidelines.
* To ensure that own personal performance and knowledge are continuously assessed for improvement.
* To have up to date knowledge of H&S working directives and good practice. Awareness of own health and safety and how it may affect others in the workplace. Report any health and safety concerns to your line manager or Group Health and Safety Manager.
* Take responsibility for ensuring you are fully trained and aware of all company policies and procedures
* To promote the company and the work of the team in a positive manner at all times.
Person Specification
Essential qualities and behaviours we’re looking for
* Passionate about our brand, purpose and values
* Self-motivated and driven to continually support a positive workplace culture.
* Lots of enthusiasm, curiosity to ask questions and learn.
* Proactive and confident to share innovative ideas.
* Be resilient, adaptable to change and work under time critical deadlines at times.
Values
Ability to demonstrate, understanding and apply our workplace values.
* Take Pride
* Be Supportive
* Be Curious
* Trust and Be Trusted
* Pass it on Better
Essential qualifications, skills and experience
* Sales Administrator experience
* Customer Service experience
* Call handling for orders or enquiries
* Good organisational skills
* Proactive and takes pride in work