Job Description
Service Manager – Materials Handling
Hinckley, Leicestershire
Salary: Competitive + Bonus + Company Benefits
A leading materials handling business is looking to appoint an experienced Service Manager to lead and develop its engineering operation from its Hinckley depot.
This is an excellent opportunity for a proven service leader from the forklift truck, materials handling, plant, powered access or construction equipment sector who thrives in a fast-paced environment and enjoys getting the best from people.
The Role
Reporting into senior management, you will take full responsibility for the service operation, ensuring the highest levels of customer satisfaction, engineer productivity and commercial performance.
Key responsibilities include:
* Managing a team of field service engineers and workshop engineers
* Driving engineer utilisation, efficiency and first-time fix rates
* Ensuring all service and maintenance activities are completed safely and on time
* Managing customer relationships and resolving technical escalations
* Monitoring service KPIs, profitability and departmental performance
* Working closely with parts, sales and operations teams to deliver exceptional customer service
* Supporting engineer development through coaching, training and performance management
* Ensuring compliance with health & safety and industry regulations
* Managing service schedules, workloads and resource planning
The Candidate
To be successful in this role, you will ideally have:
* Previous experience as a Service Manager, Regional Service Manager, Engineering Manager or Workshop Manager
* Strong leadership experience within materials handling, forklift trucks, plant hire, powered access, agricultural machinery or a related engineering sector
* Excellent organisational and communication skills
* Commercial awareness with the ability to drive service revenue and profitability
* A customer-focused approach and a passion for delivering operational excellence
* The ability to motivate, develop and lead high-performing teams
What's on Offer
* Competitive basic salary
* Performance-related bonus
* Company vehicle or allowance
* Pension scheme
* Life assurance
* Ongoing training and career development
* Opportunity to join a successful and growing organisation with genuine long-term prospects
If you're an ambitious service leader looking for your next challenge within the materials handling industry, we'd love to hear from you.