About the Role We are looking for a Service Desk Analyst to join our NHS IT team, providing first-line technical support to staff across the organisation. You will play a crucial role in ensuring the smooth operation of IT systems that support patient care. Key details: 5 days per week onsite in North London £140 per day (Paid weekly) Inside IR35 Key Responsibilities Act as the first point of contact for IT-related queries via phone, email, and ticketing systems. Diagnose and resolve hardware, software, and network issues efficiently. Log and track incidents using an IT service management tool, ensuring timely resolution. Escalate complex issues to higher-level support teams when necessary. Provide excellent customer service, ensuring user satisfaction. Assist with system maintenance, updates, and IT documentation. Support NHS-specific applications and ensure compliance with data security protocols. Requirements Previous experience in an IT support or service desk role, preferably within the NHS or healthcare sector. Strong knowledge of Windows, NHS systems, and common enterprise applications. Familiarity with IT service management tools (e.g., Freshservice, ServiceNow, Jira). Excellent problem-solving and communication skills. Ability to work independently and as part of a team. IT certifications (e.g., CompTIA A, ITIL Foundation ) are a plus.