How will you make an impact?HOW WILL YOU MAKE AN IMPACT?
1. Client Relationship Management:
2. Cultivate and maintain strong, lasting relationships with Chloé clients through personalised service and proactive communication.
3. Utilise CRM tools and strategies to identify, engage, and retain high-potential clients, driving sales and achieving targets.
4. Proactively manage client appointments and follow up on inquiries to ensure exceptional customer satisfaction.
5. Omnichannel Business Partnership:
6. Serve as a brand ambassador, demonstrating expert knowledge of Chloé products and services across all channels.
7. Drive sales by mastering omnichannel tools and providing seamless customer experiences.
8. Actively participate in training and commercial activities, supporting the team in achieving boutique and individual goals.
9. Operational Excellence:
10. Maintain a luxurious and inviting store environment, adhering to visual merchandising standards and brand guidelines.
11. Ensure efficient after-sales processes, proactively addressing client concerns and resolving issues promptly.
12. Support the management team in daily operations, including inventory management, loss prevention, and compliance with Richemont policies.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
13. An experienced Sales Advisor / Stylist with a proven track record in luxury retail.
14. A strong team player with excellent communication and interpersonal skills.
15. A results-oriented individual with a passion for exceeding targets.
16. Deep understanding of CRM strategies and clienteling techniques.
17. An individual committed to providing exceptional customer service and building lasting relationships.
18. Strong operational skills and attention to detail.