Ready to step into a role where your organisation, communication and problem‑solving skills make a real impact every single day? As our new Project Planning Coordinator, you’ll be at the heart of our Field Engineering and Programme Management teams, making sure our global customers receive a seamless, professional service from start to finish.
From processing orders and scheduling engineers to keeping projects moving smoothly, you’ll play a vital part in delivering the outstanding experience Microlise is known for.
If you thrive in a fast‑paced environment, love building strong relationships, and enjoy staying one step ahead, we’d really love to hear from you!
What you’ll be doing
* Collaborating across departments to progress orders, installations and service activities
* Keeping internal systems up to date with accurate, timely information
* Owning the order delivery and scheduling process from beginning to end, ensuring everything meets SLA requirements
* Scheduling work for our Field Engineers, considering all necessary working parameters and reasonable adjustments
* Maintaining confidentiality when handling sensitive information and ensuring all processes remain compliant with data protection standards
* Escalating potential risks to invoicing or SLAs in the right way, at the right time
* Taking ownership of issues related to orders, projects or scheduling, and driving them through to resolution
* Using your expertise to support successful supply chain activity
* Making sure all customers receive updates and communication within agreed timeframes
What we’re looking for
* Experience in a customer‑focused role, with strong organisational and administrative skills
* Excellent verbal and written communication, with the ability to build great relationships both internally and externally
* A target‑driven approach, with confidence working to deadlines and SLAs
* Proficiency in MS Office, particularly Word and Excel
* Someone calm under pressure who can thrive in a busy environment
* A self‑starter who’s adaptable, motivated and able to prioritise effectively
* Experience with order processing or scheduling would be highly advantageous
Benefits
* Full support and training to ensure you are well equipped to succeed in your role
* Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more
* 33 days holiday, including bank holidays, increasing year on year to 38 days, then further increases with length of service
* Life Assurance, 4 times your annual salary
* Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway
* Invested in employee health and well‑being with over 20 mental health first aiders in the business
* Employee Assistance Programmes
* Great staff extras: Easter eggs, yearly BBQ, Christmas gifts, annual staff awards and many more incentives
* Free Microlise Cresswell Racing Tickets, support British Superbikes
* Executive Box at Motorpoint Arena Nottingham
* Great Place to Work™ certified – We have been recognised by the global authority on workplace culture, so come be a part of our success
* Best Workplace in the UK™ for Development, Technology, Wellbeing and Women
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