About the role
:
1. Oversee the operation (Distribution, Transport and Reverse Logistics) including management of Self employed delivery service partners
2. Asses and provide operational recommendations and updates to processes; devise and implement related action plans
3. Manage compliance and delivery of associated metrics around the processes
4. Manage the effective resolution of daily distribution issues
5. Revise and implement productivity, quality, and customer-service related key performance indicators (KPI) and (SPI) by embedding a culture of continuous improvement.
6. Monitor and control variable costs to ensure budgets and profit targets are met.
7. Deputising for the Account/General Manager
8. Proactively build and maintain a full up to date understanding of the business’ services and products.
9. Develop and maintain excellent relationships customer and key stakeholders in order to effectively communicate and resolve queries and issues relating to the distribution.
Key Accountabilities - People
10. Identifying potential in the team and ensuring relevant development plans are in place in line with the Talent Management Strategy.
11. Identifying poor performance and taking appropriate action.
12. Ensure all managers are aware of their own performance and that of the location.
13. Champion all professional practices and behaviours and ensures all staff are trained effectively.
14. Coach and mentors team members and support the creation of a coaching culture.
15. Communicate job expectations - planning, monitoring, appraising and reviewing operational requirements with the Warehouse Managers.
Key Accountabilities – Compliance
16. Maintain the Company’s health, safety and security standards whilst ensuring that standard operating procedures are adhered to.
17. Deliver against company scorecard KPIs and objectives ensuring high productivity and efficiency
What we can offer you
Not only do we offer free onsite parking and competitive salary but you’ll also have access to:
18. Company funded Health Cash Plan – providing cash back for everyday healthcare costs such as dental, optical and physiotherapy
19. 5% match pension
20. 25 days holiday plus holiday buy scheme
21. 24/7 E-Learning modules, Training and Development opportunities
22. Sharesave Scheme, Cycle to work schemes, Health cash plan
23. Colleague Assistance Programme & Colleague referral scheme
About You:
24. Previous experience in a time sensitive warehouse environment managing a large team
25. Proven experience of managing change and initiating improvements, maintaining objectives/KPIs.
26. Previous experience of recruitment and selection.
27. Proven ability to spot and solve problems in a proactive way
28. Displays enthusiasm and drive for achieving high standards.
29. Ability to remain calm in a pressurised time sensitive situation
30. Excellent communication skills both written and verbal
31. Experience managing a demanding customer relationship
32. Experience of budget management, high commerciality and financially astute
33. Experience of engaging with Self employed Delivery service partners.
34. Financial management experience, including budget oversight, cost control, and P&L analysis.
35. Multi-site operational management experience.
36. Advanced knowledge of Excel (Pivot Tables, V LookUps).
Please note: you must have the right to work in the UK to be considered for this position.
Don’t just take us at our word – experience it for yourself. We’re a business built on support, opportunities, loyalty and care. Let’s make the most of today’s opportunities and look to the future, together. Apply now.