JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
At Hotel Indigo and Staybridge
Suites Dundee, we blend rich history with contemporary style and warm
hospitality. Located in the heart of Dundee’s vibrant waterfront district, both
hotels offer a unique and memorable experience for every guest—from business
travelers and event delegates to leisure seekers.
We are now seeking a passionate
and detail-oriented Reservations & Groups Coordinator to
join our Sales team. This role is pivotal in ensuring the smooth coordination
and delivery of all group bookings, meetings, and events, creating exceptional
experiences from enquiry to execution.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
* Discounted hotel room rates for you and your friends & family
* An extra day's holiday for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Wagestream - choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF AT OUR HOTEL
* Event Coordination: Manage all aspects
of meetings, group bookings, and events from initial enquiry through to
execution and post-event follow-up.
* Client Liaison: Serve as the main
point of contact for event planners, corporate clients, group organisers,
and internal departments.
* Booking Management: Accurately input
and manage bookings in the hotel’s systems, ensuring all event details are
captured and communicated clearly.
* Sales Support: Collaborate with
the Director of Sales to convert leads into confirmed bookings, prepare
proposals, contracts, and ensure revenue targets are supported.
* Operational Handover: Coordinate with
Front Office, Housekeeping, F&B, and other departments to ensure
seamless delivery of all group stays and events.
* Financial Accuracy: Monitor billing
instructions, deposits, and final charges to ensure accurate invoicing and
timely payments.
* Client Relationship
Building: Develop
and nurture long-term relationships with clients to encourage repeat
business and referrals.
* Reporting: Maintain records
of bookings, event feedback, and performance metrics as required by the
Director of Sales.
WHAT WE NEED FROM YOU
* Previous experience in
an events, sales, or hotel operations role is preferred.
* Strong organisational
skills with high attention to detail.
* Excellent verbal and
written communication.
* Customer-focused mindset
with a proactive and professional approach.
* Ability to multitask,
prioritise workload, and remain calm under pressure.
* Competence in Microsoft
Office and hotel booking/event systems (e.g., Opera, Delphi, or similar).
* A flexible,
team-oriented attitude and willingness to work across departments when
required.
EQUAL OPPORTUNITIES
1.
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
2.