Location:
Lipscomb, Maidstone, Aylesford
Salary:
£12.50 per hour + benefits
Contract:
Permanent
Hours:
20-25 hrs per week, afternoons, Monday to Friday (Typically: 12.30-5.30 pm or 1 pm-5 pm)
About Lipscomb Cars
Lipscomb Cars is a privately owned multi-franchise automotive business operating Volvo, Alfa Romeo, Jeep, Fiat, Abarth & Fiat Professional, with dealerships in Canterbury & Maidstone. We pride ourselves on excellent customer service and retention, leading to a loyal customer base.
Role Overview
Due to growth, we are seeking enthusiastic individuals to join our aftersales contact centre at our Maidstone dealership. Your role involves liaising with potential and current customers to book routine service, maintenance, or repair appointments via outbound calls, and handling inbound service bookings.
Responsibilities
* Contact customers and prospects by telephone
* Book appointments by verifying information
* Maintain database and call logs
* Provide product and service information, answer questions, and assist customers
* Identify and overcome objections
* Promote products and services confidently
* Manage targeted outbound calls to secure bookings
* Meet personal and team targets
* Follow up with daily customer service calls
Skills and Experience
Essential:
* Strong phone and verbal communication skills with active listening
* Familiarity with CRM systems and database management
* Customer-focused with adaptability
* Confident communication skills
* Ability to gain commitment and upsell products
* Organizational and prioritization skills
* Target-driven with proficiency in relevant computer applications
* Knowledge of the motor trade and Pinewood Pinnacle DMS
* Experience in a contact centre environment
Benefits
We offer excellent career opportunities, manufacturer and in-house training, 20 days holiday rising to 25 days, a contributory pension scheme, and staff and family discounts.
Additional Information
Location: Maidstone
Working Hours: 20-25 hours per week, afternoons, Monday to Friday
Contact us for questions or feedback. Our registered office is at Lipscomb Cars Ltd, 2nd Floor, Medway Bridge House, Maidstone, Kent, ME14 1JP. We are regulated by the FCA, and finance services are subject to terms and conditions.
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