Customer Support Representative (English & German Speaking)
Location: CoventrySalary: £25,000 per annum
About the Role
We're looking for an enthusiastic and customer-focused Customer Support Representative to join our friendly and dynamic team in Coventry. You'll play a key role in providing a premium level of service to EU and UK customers, ensuring their experience is at the heart of everything we do.
Key Responsibilities
* Deliver exceptional customer service via phone, email, and social media.
* Log and manage product enquiries and faults accurately within agreed SLAs.
* Provide first-line support and advice to customers.
* Achieve departmental KPIs and contribute to continuous improvement.
* Keep up to date with new products, processes, and regulations through ongoing training.
Requirements
* Fluency in English and German (written and spoken).
* Confident using computer systems and quick to learn new tools.
* Strong communication skills and a passion for helping others.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.