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German speaking customer service

Coventry
Brook Street
German speaker
Posted: 10h ago
Offer description

Customer Support Representative (English & German Speaking)

Location: CoventrySalary: £25,000 per annum

About the Role

We're looking for an enthusiastic and customer-focused Customer Support Representative to join our friendly and dynamic team in Coventry. You'll play a key role in providing a premium level of service to EU and UK customers, ensuring their experience is at the heart of everything we do.

Key Responsibilities

* Deliver exceptional customer service via phone, email, and social media.

* Log and manage product enquiries and faults accurately within agreed SLAs.

* Provide first-line support and advice to customers.

* Achieve departmental KPIs and contribute to continuous improvement.

* Keep up to date with new products, processes, and regulations through ongoing training.

Requirements

* Fluency in English and German (written and spoken).

* Confident using computer systems and quick to learn new tools.

* Strong communication skills and a passion for helping others.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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