Liberty Wines is recruiting for an experienced Credit Controller for a fixed-term maternity cover position, supporting the Credit Manager in overseeing the company’s credit control function
The role focuses on monitoring a customer group ledger, ensuring timely collections, reducing bad debt risk, and supporting healthy cash flow performance. As a senior team member, the Senior Credit Controller will provide expertise on complex account issues, support the development of colleagues and act as a key point of escalation.
What you'll be doing
Customer Account Management
* Manage an individual Portfolio of Liberty Wines group accounts, Chasing overdue debt in the UK and Ireland by phone, email & letter in accordance with Liberty Credit Policy
* Investigate and resolve payment issues and customer queries while maintaining excellent customer service
* Perform credit checks on new and existing customers, making informed credit risk decisions and approving credit limit increases with delegated authority
* Manage and process employee account deductions monthly
* Offset Account management and knowledge regarding debit notes & deductions, journal posting
* Review and release held orders following appropriate credit and risk assessment
* Oversee statement Runs and ensure accurate and timely communication to the team and customers
* Liaise with the Sales, Customer Service and wider finance teams regarding payment plan maintenance, account issues and cross-functional queries
* Support the Credit Manager with legal account processes and reporting to senior management
Credit Control Management & Administration
* Prepare daily bank balance reports and post multi-currency banking, including cheques and card payments
* Reconcile and minimise unapplied cash
* Maintain the direct debit environment, including mandates, reconciliations and bi-monthly/weekly runs for UK & Ireland
* Process new account application, including credit checks, payment terms and credit limits accordingly
* Maintain accurate customer records and manage the Credit control inbox, responding, filing and escalating appropriately
* Coach and guide junior team members on best practices and company policies
Reporting & Processes
* Work to monthly and annual targets for cash collection, debt reduction and resolutions for unapplied cash
* Support month-end processes and audit requirements
* Maintain process manuals to reflect current procedures to ensure operational consistency across the team
* Assist with credit policy development and implementation to enhance credit management procedures
About you
* Experience working within credit control function.
* High attention to detail
* Experience with Microsoft NAV (desirable but not essential)
* Proactive in improving processes and financial controls
What you can expect
* 25 days holiday excluding public holidays increasing after 2 years’ service and the option to buy additional days
* Company pension scheme matching up to 5% of contributions
* Cycle to work & electric car scheme
* Employee Assistance Programme
* Birthday day off
* Travel insurance
* Retail, wellbeing, technology, and travel discounts
Please note that this role is a fixed-term contract maternity cover.
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