IT Specialist - 1st/2nd Line Support
📍Scunthorpe| On-site | Permanent
£28,000+ excellent benefits
We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe.
This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service.
The Role
As part of the IT team, you will:
Provide 1st and 2nd Line IT Support to site users
Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019
Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy)
Maintain and administer Active Directory and Microsoft 365 / Office 365
Support backup technologies and infrastructure systems
Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones)
Manage tickets via Jira Service Desk, ensuring SLAs are met
Escalate complex issues where required
What We're Looking For
Proven experience in 2nd Line Support / IT Support Engineer role
Strong knowledge of Windows 10 and Windows Server environments
Experience with Cisco switching or networking (CCNA / Network+ desirable)
Understanding of DNS, DHCP, Group Policy and core infrastructure technologies
Experience supporting hardware, printers and user devices
Excellent communication and problem-solving skills
Desirable
Firewall technologies
Hyperconverged infrastructure
Experience in a manufacturing or site-based environment
Why Apply?
Broad technical exposure across infrastructure and networking
Hands-on role with real ownership of incidents
Opportunity to develop networking and infrastructure expertise
If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in Scunthorpe we would love to hear from you. Apply today!
INDSR