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Senior Customer Service Coordinator, Northampton
Location: Northampton, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
Main Function
To support the customer services department with key administrative duties, supervising and working alongside the customer service co-ordinator team.
Key Functional Areas
* Provide inspirational line management to a small team of Customer Service Co-ordinators
* Provide daily support and guidance to Customer Service Co-ordinators
* Communicate effectively and professionally with customers to manage expectations
* Issue Miller documentation as required to assist homeowners with their new homes
* Handle all incoming communications (telephone, messages, emails, texts) efficiently and record interactions promptly
* Maintain professionalism and courtesy at all times with customers, colleagues, and external partners, upholding company values in a pressurized environment
Key Capabilities Required
Skills, Capabilities, and Attributes
* Ability to lead and support the Customer Service Department
* Ability to prioritize administrative tasks
* Ability to supervise workload of coordinators
* Ability to work independently and as part of a team
* Empathy and understanding towards customers without compromising business interests
* Ability to produce accurate reports in written or numerical form
* Proficiency with Excel, Word, and PowerPoint
* Strong relationship-building skills with internal and external stakeholders
* Effective written and electronic communication skills
Behavioral Attributes
* Trustworthy, honest, and able to provide constructive feedback
* Commercial awareness
* Controlled and dignified demeanor
Knowledge, Experience, and Qualifications
* Experience managing small, customer-focused teams
* Experience handling client and company confidentiality
* Proficiency in Word and Excel with strong administrative skills
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