Are you passionate about delivering swift, person-centred care to those in urgent need within the community?
We are seeking an organised and proactive Band 5 Duty Coordinator to join our dedicated Urgent Community Response (UCR) Team. This is a rewarding opportunity to make a meaningful impact by supporting patients who need immediate assistance to remain safely in their homes, preventing unnecessary hospital admissions and facilitating timely hospital discharges.
The UCR team is a multidisciplinary group, including nurses, allied health professionals, social care workers, and administrative staff. As the Duty Coordinator, you will play a crucial role in managing the daily workflow of these team members, ensuring the smooth, efficient operation of the service.
Our team provides a two-hour response for initial community assessments and continues to support patients for up to five days, delivering essential care or enhanced hospital-level support at home through our virtual ward.
Why Join Us?
As part of our UCR team, you'll be joining a group of caring, skilled professionals who are dedicated to delivering high-quality, patient-centred care. We offer a supportive work environment, opportunities for career development, and a commitment to work-life balance.
If you are an internal member of staff applying for a secondment opportunity, you should discuss with your line manager before applying. Full details can be found in the secondment policy available on the Trust extranet.
Key Responsibilities
Serve as the main point of contact within the Urgent Community Response (UCR) team for managing patient referrals, coordinating responses, and ensuring timely support for patients in crisis.
Triage and prioritise referrals independently or with support as needed based on patient requirements. Assign cases to appropriate healthcare professionals according to urgency and service capacity.
Actively monitor caseloads and collaborate with multidisciplinary teams to optimise resource allocation and enhance service delivery.
Maintain accurate and up-to-date records of patient interactions and care plans.
Communicate effectively with patients, families, and carers, providing compassionate, professional support and addressing any queries or concerns.
Assist in line management of staff within the UCR team.
Utilise various NHS IT systems, primarily SystemOne; prior experience is not required, as full training will be provided.
Demonstrate the ability to work under pressure in a busy, fast-paced environment.
Remain adaptable and responsive to sudden changes in demand, effectively prioritising competing tasks.
We are proud to provide 'Outstanding' care and be a great place to work
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.
In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.
In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
For further details / informal visits contact: Name: Jackie Wallis Job title: Admin Team Lead Email address: Telephone number:
My working hours are Monday to Wednesday and Thursday 07.30 to 15.30