Job Description
We are looking for a Scheduler who will work as part of a team responsible for ensuring our ethos of delivering outstanding care is being consistently delivered. The successful candidate will be responsible for planning and organising the schedules to ensure they are optimised and flexible to meet the needs of both a growing client base and care professionals’ availability. Working closely with the Registered Care Manager, the Scheduler will ensure we are meeting the business’ objectives.
Qualifications
Our ideal candidate:
* Experience of working in a scheduling role within a home care or other relevant environment
* Previous experience in the care industry as a caregiver/senior carer or team leader role
* Good working knowledge of IT systems with experience of Microsoft Office with the ability to learn and adopt new technologies where appropriate
* Highly resilient with a positive approach and excellent communications skills
* Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure
* Team player with strong interpersonal skills with the ability to build rapport quickly
* Excellent attention to detail with the ability to multi-task
* Logical and analytical with the ability to work on own initiative and meet deadlines.
Key responsibilities:
* Ensure schedules are prepared, considering travel time, holidays, training, and last-minute cancellations
* Be responsive to changes in the schedule and liaise with relevant team members and clients
* Match care professionals to new clients in conjunction with the client services team and arrange introductions
* Ensure client schedules are matched to their needs, with the same care professional and the same times each week, where possible
* Develop excellent relationships with both clients and care professionals so both can enjoy positive experiences
* Work with the recruitment team to ensure sufficient current and future staffing levels are met
* Work with the care team to ensure new and existing care packages can be resourced and scheduled on a timely basis
* Add and maintain all client and care professional information onto to the electronic scheduling system
* Reconcile visits to ensure the smooth running of billing and adding the expenses to clients’ invoices
* Carry out any other duties deemed necessary for the successful operation of the business
* Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery
Visit clients when needed as part of on call support and liaise with clients and their families to ensure we provide exceptional customer care
* Be part of our evening and weekend on-call working rota 1:5.
Additional Information
Why choose to work with us at Home Instead Ivybridge?
* Employee Benefits Scheme - with discounts on shopping, restaurants and more
* Free membership to the Employee Assistance Programme, which gives you 24/7 access to one-to-one counselling, legal advice and support, self-help and well-being information
* Free Professional development plan and ongoing training to enable you to develop your professional knowledge and career development within Home instead
* City and Guilds accredited dementia training, specialist Parkinson's training and end of life support to enable you to support clients confidently and develop your career
* Working with a great team in a great location
* No two days are the same, you’ll be challenged in a good way and your knowledge will expand daily.
What happens next?
* As soon as you apply, one of our friendly recruitment team will be in touch with you within 24-48 hours
* We will arrange an interview with you
* If you’re successful, you can be working with us ASAP
* Congratulations! You’ll then be part of our fantastic care team here at Home Instead
* ‘Apply’ now to start your care journey with us.