Overview
ESL connects the demand and supply of electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs by thinking and operating differently. The company joins supply chains in a simple and easy-to-deliver way, operates globally with fast deliveries, and develops long-term relationships with customers and suppliers. ESL is headquartered in Manchester and has an international presence.
Role: Customer Service
Role
The role will be working in our Customer Service Team alongside Account Managers to grow sales and maintain relationships within the company. You will be the primary contact for customers and suppliers and provide efficient and professional sales support to colleagues and customers. Specifically, you will take over the sales process from the moment a product is sold to processing orders and completing any administration. You will liaise with customers, suppliers, vendors, the internal warehouse and Account Managers to ensure products are received on time and expectations are managed. You will work with our internal warehouse to ensure orders are booked in and out. You will also be responsible for general administration for Account Managers including price lists, quotes and diary management.
Responsibilities
* Act as the primary contact for customers and suppliers and provide efficient sales support to colleagues and customers.
* Take over the sales process from order completion through administration.
* Liaise with customers, suppliers, vendors, the internal warehouse and Account Managers to ensure on-time receipt of products and managed expectations.
* Coordinate with the internal warehouse to book orders in and out.
* Provide general administration for Account Managers, including price lists, quotes and diary management.
Qualifications & Skills
* Excellent communication skills (including telephone skills)
* Organised and detail-oriented
* Previous Customer Service experience
* Excel/data manipulation skills
Location
Head Office, Manchester (short walk from Manchester Victoria train station). Commutable from: Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow
Notes
Recruitment Agencies: The Pilot Group operates a strict PSL and will not accept unsolicited CVs sent to any member, employee, representative or business unit. Any unsolicited introduction will be treated as a CV sent in kind and The Pilot Group rejects liability to pay fees for such introductions.
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