We are seeking a proactive, organised, and customer-focused Repairs Administrator / Coordinator to support the management of complex repair cases, particularly those involving damp, mould, and disrepair.
In this crucial role, you’ll act as a central point of contact for residents, contractors, and internal teams — ensuring cases are handled efficiently, sensitively, and in line with new legislation, including Awaab’s Law.
Key Responsibilities:
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Log, triage and track incoming reports of damp, mould, and disrepair.
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Coordinate inspection visits, surveys, and follow-up works with contractors and in-house teams.
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Keep residents informed and updated throughout the repair process with empathy and clarity.
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Maintain accurate and up-to-date records of case progress, correspondence, and outcomes.
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Ensure compliance with relevant policies, regulations, and service level agreements.
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Assist with the preparation of reports, case files, and documentation for legal or complaint-related matters.
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Support the wider repairs and maintenance team with administrative duties and scheduling.
What We’re Looking For:
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Previous experience in a similar repairs coordination, property management or housing admin role (desirable).
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Strong understanding of the challenges and sensitivity around damp, mould, and disrepair.
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Excellent communication and organisational skills with a keen attention to detail.
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Ability to manage a busy caseload and work to tight deadlines.
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Confident using property management systems and Microsoft Office.
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A proactive, empathetic, and resident-focused approach to service delivery.
This is working on a contract basis offering hybrid working and joining a friendly team environment