Overview
Pay up to £68,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
Are you an experienced Senior Business Analyst who can engage and influence a wide range of stakeholders? Join DWP Digital and play a key role in shaping services that impact millions of people.
As a Senior Business Analyst, you will lead business analysis activities on large, complex digital programmes. You'll work across multiple teams and technical delivery strands to drive service improvements and deliver real value. This is an opportunity to make a difference by ensuring our digital solutions meet user needs and business objectives.
Areas of Work
Health & Disability – Access to Work
We are transforming how people access support to thrive in work and life by creating simple and responsive services that deliver real impact. Rather than digitising old processes, we reimagine complete journeys to improve experiences for millions. From applying for benefits to getting the help needed to succeed at work, you will help design and deliver innovative solutions that drive major transformation across DWP.
Tech Services – Digital Workspaces
We provide the core technology that powers the Department's Digital Workplace, supporting citizen-facing services and colleagues across government. You will join a multi-disciplinary team delivering solutions such as Digital Signage and assistive technology, working with stakeholders to create reliable and innovative services that make a real difference.
Digital, Modernisation & Efficiency – Common Capabilities
We deliver critical services that support major transformation programmes modernising how DWP works. Using research-driven development, we automate processes and streamline workflows to help agents manage customer contact efficiently, reducing errors and improving experiences. You will work with experts in design, architecture, analysis and engineering, scaling and integrating our platform across multiple service lines.
Key Responsibilities
As a Senior Business Analyst in DWP Digital, you will work on large, complex, and cross-cutting products or services, sometimes across multiple projects simultaneously. Your role is key to enabling the delivery of digital solutions that achieve strategic business outcomes and improve experiences for millions of users.
You will lead workshops, interviews, and focus groups to understand business problems and user needs. Collaborating with senior technical and business stakeholders, you'll ensure requirements and acceptance criteria align with our established digital roadmaps.
You will also act as a leader within our BA community, owning business analysis activities and championing continual learning and development. Line management responsibilities and higher-level capability building may also be part of the role.
Qualifications & Experience
* Proven experience as a Senior Business Analyst, leading business analysis activities within complex projects and environments.
* Expertise in stakeholder engagement, driving clarity and alignment across multiple teams and delivery strands.
* Skill in mentoring and supporting other BAs, fostering growth and sharing best practices.
* Commitment to continuous learning and development, actively building and enhancing your BA toolkit.
* Strong understanding of business processes and how they connect to departmental strategy.
Benefits and Working Conditions
* Hybrid working – some time at home and some time collaborating face to face in a hub.
* Pay range: £57,946 to £68,205.
* Employer pension contributions of 28.97%, up to £19,758 per year.
* Generous leave package starting at 26 days rising to 31 days over time, plus up to 3 extra days off a month on flexi‑time.
* Flexible working hours and flex‑friendly policies.
* Time off volunteering and charitable giving.
* Discounts and savings on shopping, fun days out, and more.
* Interest‑free loans to buy a bike or a season ticket.
* Sports and social activities.
* Professional development, coaching, mentoring and career progression opportunities.
Location
You will be based in one of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.
Career Path
We offer a well‑defined career path as a Business Analyst, with opportunities for growth and leadership within the BA community.
Process
1. Apply: complete your application on Civil Service Jobs. Full instructions will be provided during the application.
2. Interview: a single stage online interview.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Research, Analyst, and Information Technology with a focus on Operations Consulting
Equal Opportunities Statement
Recruitment and selection will be determined on the basis of merit, equality and diversity without any religion, nationality, gender, age, sexual orientation, disability or any other factor. No statutory or contractual rendering … (legal statement truncated for brevity).
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