Job Description
An opportunity has arisen for x2 Carer & Patient Experience Workers to join the Carer & Patient Experience Team at Rampton Hospital, a national high secure hospital in rural North Nottinghamshire.
To support Carers, family and volunteers in their engagement, participation and involvement towards patient care and visiting the hospital. The role plays a central role in ensuring carers have an appropriate network of support around them and play their role in supporting the best health outcomes of the patients we provide services and support to.
Responsibilities
* Manage and oversee the social visitor accreditation process through liaison with social workers, multi-disciplinary teams and security staff in line with visiting procedures and ensuring this is communicated to relevant departments.
* Act as Ward Carer Link for a particular care stream as part of the 'Triangle of Care' (TOC) agenda – providing 1:1 support, organising and facilitating any staff group sessions aiding with TOC assessments, carer information and attending ward community meetings.
* Improve patient and carer experience of the ward and enhance carers/ward staff communication.
* Support and facilitate onsite visits between social visitors and patients, often being the sole member of staff on those visits. This includes leading onsite child and virtual visits.
* Organise and book any interpreters required for any social visit. Provide the technical instruction/equipment or assistance to ward staff if required for MS Teams interpreters.
* Navegate clinical systems (RIO) to gain relevant patient information (mental/physical/risk/historical and current issues prior to social visits) and to feedback and report on patient/carer contact.
* Liaise with social workers and ward staff prior to supporting any visit and feedback to the wider MDT about visits or issues raised in carer contact via the Trust-wide RIO patient recording system.
* Maintain accurate, timely and relevant clinical records. Maintain the safe custody of healthcare records or other confidential information.
* Support and be on the ward if we are there to release a ward staff member to enable an onsite or purple visit to go ahead.
* Assist organising and supporting social visitor meetings and involvement events at Rampton Hospital. Develop and ensure carer involvement.
* Support planned collaborative events at specific points of the year (e.g. National Volunteering Week, Mental Health Awareness Week, National Carers Week, patient Oscar events etc.) to share and celebrate the positive contribution of volunteers and carers to our organization, services and to the lives of patients.
* Support ward staff in the implementation of the patient/carer communication plans.
* Support relevant 'carer awareness' training sessions to staff as required.
* Maintain safeguarding responsibilities for children and vulnerable adults in line with Trust policy and Local Authority procedure and guidance, including making timely child and adult safeguarding referrals as required.
Requirements
* Full UK driving licence and vehicle for business use is required.
* Applicants will be required to pay for their DBS check. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), deducted from salary over the first 2 months of employment.
* Annual DBS Update Service fee of £16 per year if enrolled.
* Reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.
This advert closes on Thursday 21 May 2026.
#J-18808-Ljbffr