Service Team Manager - Mercedes-Benz of Truro Location: Truro Salary: £29,500.00 - £37,500.00 per annum Hours: Monday – Friday 08:00 - 18:00 (1 hour lunch break) with Saturday shifts on a rota basis Mercedes-Benz South West, part of the City West Country Ltd group, are seeking a confident and driven Service Team Manager to join our high-performing and customer focused team at Truro. Why Join City West Country? With over 30 years in the motor industry, we're a trusted, privately owned group that believes in investing in our people. Whether you're passionate about performance, innovation, or practicality, you'll work with some of the most exciting brands on the road today. Our Mercedes-Benz business thrives across our 4 dealerships, Exeter, Taunton, Plymouth and Truro. As a member of the Mercedes-Benz South West team, you will not only benefit from the expertise cultivated through years of industry experience but also enjoy a host of great benefits. Fulfil a career with an industry leading brand following a structured development path. What can we offer you? Achievable bonus scheme – your earnings grow with your performance Excellent training & support with City West Country Employee Car Scheme 25 days’ holiday bank holidays Scottish Widows salary sacrifice pension scheme Access to our exclusive Benefits Hub – discounts on big brands Employee Assistance Programme Comprehensive training and support Aspiring Managers programme for future leaders Cycle to work scheme and eye care vouchers Life assurance 1 x basic salary Long Service Awards to celebrate your milestones About the Role You will work closely with our workshop ensuring work is organised and completed, while utilising the workshop to its maximum capacity, always maintaining our highest levels of customer service expected. The primary focus being upselling additional work and add-ons. Service Team Manager Responsibilities: Ensures drivers operate to schedule and meet customer and workshop expectations Communicates the CWC Culture of quality and excellence Ensures all capital outlay is approved by their line manager or a director Efficiently manages resources with workshop controllers to deliver quality service on time Communicates and influences colleagues across all business areas Effectively liaises with relevant departments across the business Gives customer focus priority throughout the service operation Communicates and develops strong professional relationships with customers to deliver a high level of service Ensures that the customer is fully informed of any changes to costs including invoice explanation and advising on any future requirements Delivers customers vehicle on time to a high standard Manages the standard and quality of technical information Ensures that the authorisation of warranty and goodwill meets the manufacturers recommendations Meets with the service manager to review performance and suggest improvements Identifies training and development needs for self and team as part of the performance management process Ensures all areas of Health & Safety operate effectively and within the requirements of the law Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives Maintains effective service information by ensuring all relevant marketing information is maintained on the customer/prospect database What's required from you? Previous service experience within the Motor industry ( preferred ) Experience of a customer focused environment ( preferred ) Specialist technical product knowledge (preferred) Good interpersonal and organisational skills ( preferred ) Admin and IT Skills (required) We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base. Job Types: Full-time, Permanent Schedule: Day shift Experience: Vehicle Service Advisor, 2 years (preferred) Licence/Certification: Driving Licence (Essential) Work Location: In person