Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our client. The ideal candidate will be responsible for providing exceptional service to our customers, ensuring their needs are met with professionalism and efficiency. This role requires strong communication skills and the ability to handle various customer inquiries while maintaining a positive attitude. Duties Respond promptly to customer inquiries via phone or email -providing accurate information and assistance. Perform data entry tasks to maintain up-to-date customer records and information. Handle complaints and resolve issues in a timely manner, ensuring customer satisfaction. Engage in upselling opportunities by identifying customer needs and recommending appropriate products or services. Collaborate with team members to improve service delivery and enhance the overall customer experience. Maintain a professional phone etiquette while communicating with customers. Skills Excellent communication skills written and verbal. Strong analysis skills to assess customer needs and provide tailored solutions. Proficient in data entry with attention to detail for accurate record-keeping. Ability to demonstrate effective phone etiquette, ensuring a pleasant interaction for customers. A proactive approach to upselling, with the ability to identify opportunities for additional sales. Join us in delivering outstanding customer service and making a positive impact on our clients' experiences!