About The Role
CUSTOMER SERVICES - IT'S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there's a place in our Customer Service team for you.
It's not about what you know. It's who you are. As a Hire Controller, you'll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and finding ways to help them do their jobs better.
In this role, you'll be responsible for delivering a best-in-class service, using your product knowledge and expertise to maximize upselling opportunities. Your day will involve communicating with customers via telephone, email, and website requests. You will manage each order from enquiry to post-hire feedback, taking ownership of the customer journey and fostering relationships with regular clients. Your ability to think on your feet and use your initiative will ensure we provide the best experience for our customers and continually improve our service.
This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused business.
What can we offer you in return?
You will join a highly successful FTSE100 company—the UK's largest equipment rental provider. Our rewards package includes flexible benefits such as a generous holiday allowance (with options to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.
About You
If you join our team, we will provide all necessary training and support your personal development. We will discuss your career aspirations and how we can help you achieve them.
To succeed as a Hire Controller, you should have:
* Proven experience in a customer service role, preferably handling inbound order/sales inquiries and successfully completing transactions
* Experience in the hire or construction industry is advantageous but not essential
* Ability to develop and utilize product knowledge, with an eagerness to understand our product range and business
* Exceptional communication skills, including negotiation and influencing abilities
* Judgment and initiative to make decisions aligned with company policies and pricing structures
* Strong teamwork and collaboration skills
* Flexibility and adaptability to manage multiple tasks in a fast-paced environment
* A commitment to continuous improvement and process enhancement
* Good computer literacy, especially in MS Office, and enthusiasm for learning new IT systems
About Us
Sunbelt Rentals is the leader in equipment rentals across the UK, Ireland, US, and Canada, with specialized operations in Europe. We serve various sectors including construction, industrial, energy, infrastructure, government, and events. Our teams make the impossible possible, transforming 'what if' into 'what is.'
Our people are our greatest asset. We value diversity and inclusion, striving to create a culture of fairness and respect. Your health, safety, and wellbeing are paramount, supported through initiatives like mental health campaigns, first-aider programs, and access to mental health and financial wellbeing resources.
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