Expert Relationship Administrator Location: Southport/Hybrid Salary: up to £25,000 DOE To ensure excellent customer focus and management of expert witness reporting and delivery of instructions, reports and invoices to legal teams, meeting service level agreements. In return Fletchers can offer: Competitive salary 35 hours working week Bonus scheme (subject to targets being met) 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5 th, 7 th, and 9 th full year of employment Pension scheme with tax-efficient salary sacrifice option Life Assurance Policy Medicash policy to cover some Dental, optical and other medical expenses Company sick pay Enhanced Maternity, Paternity and IVF schemes Flexible, agile working environment with a positive work-life balance Varied calendar of funded company social events (check out Fletchers Group on LinkedIn) Monthly voucher awards Medical Law Service part of Fletchers Group Solicitors: Medical Law Service part of Fletchers group is a rapidly growing law firm specialising in personal injury and clinical negligence law. We have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries. Fletchers Group is an inclusive employer with a diverse work force, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos. Main Responsibilities for the role: Maintenance of Expert Witness Database Be responsible for managing own caseload and achieving KPI’s. To provide continued support to the legal teams and medical experts. To highlight and identify medical experts who underperform to Leadership and assist in reaching resolution. To support medical experts in ensuring delivery of reporting in accurate timely manner. To chase reports that have fallen outside of agreed service level requirements. Handling emails, queries, invoices and disputes, escalating as necessary. Processing of invoices received and invoices raised. The ideal candidate will have: To have excellent communication skills, written and verbal Be highly motivated, organised and proactive To have precise and high-level attention to detail To keenness to learn and develop Ability to multitask and prioritise To be confident in ability to provide support to medical experts and lawyers alike. Ability to monitor SLAs. Ability to communicate effectively with Senior Leadership, customers and Experts. Able to produce and manage data. Desirable Qualification, Skills and Experience: Experience of proclaim or other software tools We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.