Overview
The Patient Pathway Administrator is a significant role and a key member of our administrative team supporting clinicians and other administrative staff and ensuring that patients\' letters are typed in a timely manner. The main purpose of the role is to deliver high-quality, timely and efficient administrative services to our service to allow our patients to move smoothly along their hospital pathways for best possible and timely care. The post holder will deliver high-quality and timely administrative services that predominantly consist of typing clinical letters and ensuring patient\'s test results are tracked efficiently. The post-holder will deliver administrative services that include typing clinic letters to patients, other NUH clinical teams and GPs, based on audio dictation from clinicians; ensure accurate entry of data to ensure patient\'s test results are tracked; work flexibly and step-in where needed in administration to allow the service to continue to grow and improve; support each other and work as One Team.
Responsibilities
* Type clinical letters to patients, other NUH clinical teams and GPs based on audio dictation from clinicians.
* Ensure accurate entry of data to track patients\' test results.
* Provide high-quality, timely administrative services to support smooth patient progression along hospital pathways.
* Work flexibly and step in where needed in administration to allow the service to continue to grow and improve; support colleagues and work as one team.
* Use judgement and initiative to prioritise requests within defined guidelines.
* Exchange sensitive or contentious information with diplomacy and in a confidential manner.
* Adopt a flexible attitude to meet the needs of the surgery service and diverse needs of others.
* Promote an open, friendly, inclusive working environment.
* Contribute to operational excellence and continuous improvement.
About you
* You will be an enthusiastic and conscientious team player.
* You will be able to work under pressure with excellent written and verbal skills, planning, time-management and organisational abilities.
* You will be an innovative thinker who is willing to put forward ideas as part of a forward-thinking team.
* You will be able to prioritise your workload and demonstrate a clear understanding of confidentiality issues.
* You will have excellent attention to detail and work at pace on behalf of patients.
* Experience of medical terminology is an advantage; some form of typing experience is essential.
* Experience of NHS environments and clinical IT systems (such as Notis or CareFlow) is preferable but not essential; competence in Microsoft Word, Excel and Outlook is essential.
In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Support and Diversity
With over 19,000 staff, we are one of the biggest employers in the city, dedicated to health, wellbeing, research, education and innovation. We welcome diversity and new ideas to help develop our team to deliver world-class healthcare.
Application and Equal Opportunities
* We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we strive to be better represented at NUH.
* Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.
Practical and Eligibility Information
* Closing Dates: Please submit your application form as soon as possible; we reserve the right to close vacancies prior to the published closing date if a sufficient number of completed applications are received.
* Communication: All communication related to your application will be via the email address you provide; please check your email (including junk) regularly.
* Easy read application: if you need assistance to complete the online form, an easy read option is available on the intranet.
* NUH offer application completion and interview preparation support.
* Additional information: salary pro-ration for part-time workers; disability confidence access; redundancy considerations; international recruitment guidance; ID and right-to-work checks; DBS disclosure (where applicable) and related costs.
For more information about our organisation and the career opportunities available, please visit our website or follow us on social media.
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