Front Office Team Member
For every guest who walks through our doors, the Front Office is where their stay truly begins.
As a Front Office Team Member you’ll be the friendly face, calm voice and reassuring presence that helps guests feel comfortable, looked after and confident they’re in the right place. You won’t just check people in – you’ll help set the tone for their entire experience.
If you enjoy helping people, like variety in your day, and take pride in doing things well, this could be the perfect role for you.
What Your Day Will Feel Like
You Create First Impressions
From check‑in to check‑out, you’ll welcome guests with warmth and professionalism, helping them feel at ease from the very first moment.
You Make Things Easy
You’ll handle questions, requests and concerns efficiently and calmly, turning potential problems into positive experiences.
You Keep Everything Flowing
From answering calls and emails to taking reservations and managing guest information, you’ll help keep communication clear and organized.
You Support the Bigger Picture
You’ll assist with billing, admin tasks and reports, making sure the Front Office runs smoothly behind the scenes as well as out front.
You Work as One Team
By working closely with other hotel departments, you’ll help ensure guests experience the hotel as seamless, joined‑up and well cared for.
Benefits and Employee Perks
* Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
* Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
* Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
* Eye care
* Free legal & money advice
* Counseling sessions
* Cycle to work scheme
* Wellbeing tips and support fitness videos
* Recipe ideas
* Advice on keeping active and healthy living
* Wellbeing podcasts and tv
* Breathing exercises
* 24/7 advice and support line
* Team reward & recognition
* Free meals on duty
* Free parking
This Role Is Perfect For You If…
* You enjoy helping people and making them feel welcome
* You stay calm, organised and friendly — even when it’s busy
* You like variety and being at the centre of things
* You want a role where your attitude really makes a difference
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