Business Services Officer – Sheffield
We're recruiting a Business Services Officer working within our team based in Sheffield. As a Business Services Officer you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers.
Responsibilities
* monitoring case progression
* receiving referrals from the Court or Cafcass Intake Team
* create / update / close cases within our case management system
* sending letters and information packs to children and families
* identify any missing information and follow-up as required
* receive and deal with telephone enquiries
* meet and greet visitors, including children and families
* general admin support
* complete office‑based health and safety checks including first aid and fire marshal duties (training will be provided)
* availability to attend the Sheffield office on a regular basis and participate in regular 1:1 time with manager
Qualifications
* A relevant qualification in business administration (e.g. NVQ2), willingness to work towards a qualification and/or significant experience in a similar role
* Confident and capable of using MS Office applications to a basic / intermediate level
* Clear, confident communicator via email, phone and in person
* Someone who thrives working in a team
* Able to prioritise work in a fast‑moving environment with strict deadlines
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