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Case Management IT Support Analyst - up to £36,000
I am seeking a Case Management IT Support Analyst to work on-site across 5 different sites for a well-known client based in the Devizes area. The right candidate will be part of the IT team, assisting with the implementation, maintenance, and control of IT systems within the office at all locations, as instructed by the departmental manager. Additionally, the role involves supporting the IT systems and software developers in updating and recommending changes to the case management systems.
Benefits of this role include:
* Salary up to £36,000
* Pension scheme
* 25 days holiday
* Shut down days at Christmas
* Bank Holidays
* Birthday off
Key Responsibilities include:
* Support case management scripting, troubleshoot issues, and identify areas for process improvement
* Provide first-line technical support to staff, ensuring effective use of IT resources
* Assist with the setup and configuration of peripheral equipment
* Support staff training on operating systems, software packages, and applications
* Maintain positive working relationships with colleagues and supervisors
* Perform additional duties as assigned by the departmental manager
If these duties significantly alter the role over time, a formal role review will be conducted.
Essential skills needed include:
* Ability to work independently with minimal supervision
* Proficient keyboard skills and solid computer knowledge
* Professional and friendly telephone manner
* Strong verbal and written communication skills
* Capable of using initiative and working effectively within a team
* Skilled at prioritising tasks and managing time efficiently
* Eager to develop and expand technical knowledge
* Remains calm and composed under pressure
* Well-organised with strong time management skills
* Detail-oriented and focused
* Keeping up to date with current IT trends and advancements
Desirable skills include:
* LexisNexis Visual Files
* SOS Practice Manager / Connect
* Microsoft Windows operating system and servers
* Querying Progress or Microsoft SQL Server databases
* Microsoft Active Directory
* Microsoft 365 and Azure online services
* Server virtualisation (hypervisors such as VMware or Hyper-V)
* Smartphone apps (e.g., Apple / Google)
* Anti-virus / Malware services
* Web Filtering
* LAN/WAN
* VoIP Telephone services
* Business printing services
If interested, please click 'apply'.
Hunter Selection Limited is a recruitment consultancy with offices UK-wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology, and Service & Sales sectors. We respond only to applicants whose skills & qualifications match the role. We adhere to the Equality Act 2010, and act as an Employment Agency or Employment Business accordingly.
Additional Information
* Seniority level: Entry level
* Employment type: Contract
* Job function: Information Technology
* Industries: Operations Consulting
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Locations & Dates
Gillingham, England, United Kingdom - 1 week ago
Frome, England, United Kingdom - 4 weeks ago
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